Platform & DevOps·Running it: capacity, failure and recovery
the twenty-minute manual thing you did every Tuesday for a year became a controller that does it without telling you.
Toil automation
Also calledautomating toil, self-healing operations
Removing repetitive manual operational work by encoding it, whether as a script, a controller or a self-service action. The economics are the point: work that scales with the size of the fleet consumes the team's capacity for improvement, which is what makes it worth automating even when each instance is small. The precondition is that the manual procedure is written down and consistent, which is why the runbook usually comes first.