Platform & DevOps·Running it: capacity, failure and recovery
the platform team runs interviews, publishes a roadmap and measures adoption, because their users can always route around them.
Platform as a product
Also calledplatform-as-a-product, internal product thinking
Running an internal platform with product discipline — users, research, documentation, versioning, deprecation policy and voluntary adoption. The argument for it is that mandated platforms accumulate resentment and workarounds, whereas a platform teams choose is one that solved their actual problem. The practical test is whether the team could name their users' three biggest complaints without asking.